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Rate the Booked Product/Service

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Documentation for ‎ W2W‎  Search through our knowledge base or submit a ticket to get answers 🙂 Once your reserve offer is accepted by the seller, your offer will move to Purchase History under the Make an Offer tab with a “Contact” button and “Rate Now” button. After completing the physical transaction with the seller, you … Read more

Personal Details for Registration

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Documentation for ‎ W2W‎  Search through our knowledge base or submit a ticket to get answers 🙂 We need your personal details to validate your identity to ensure a safe trading environment on Waste2Wealth. Serving as the digital information exchange centre, Waste2Wealth is entitled to use your submitted details to provide your contact information to the … Read more

Pending Booking

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Documentation for ‎ W2W‎  Search through our knowledge base or submit a ticket to get answers 🙂 Your reserve offer may be pending a decision from the seller due to the busy schedule of the seller. You can choose to do the following: Give the seller more time (within 2 weeks) to review your offer. Submit … Read more

Payment Refunds

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Documentation for ‎ W2W‎  Search through our knowledge base or submit a ticket to get answers 🙂 Yes, the tokens deducted for ad/listing submission are automatically refunded to your e-wallet upon rejection of ads/listing by the website admin only. Related Articles Package Type Tokens as a Payment Method Purchasing a Package Viewing Wallet Balance Viewing Past … Read more

Payment for Booking

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Documentation for ‎ W2W‎  Search through our knowledge base or submit a ticket to get answers 🙂 You do not need to pay tokens to reserve a product on Waste2Wealth. The reserve product feature is available and free-of-charge to registered users. Related Articles Booking a Product/Service Limit of Number of Bookings Booking at Different Price Cancellation … Read more

Payment for Accepted Bookings

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Documentation for ‎ W2W‎  Search through our knowledge base or submit a ticket to get answers 🙂 Buyers are entitled to make payment for the waste/service/technology based on agreed terms in the successful offer via the payment method arranged by the seller outside the Waste2Wealth platform. Waste2Wealth will not in charge of the payment processing. It … Read more

Package Type

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Documentation for ‎ W2W‎  Search through our knowledge base or submit a ticket to get answers 🙂 Buyers and Sellers have to purchase certain amount of the tokens to create ads in Waste 2 Wealth. Related Articles Tokens as a Payment Method Purchasing a Package Viewing Wallet Balance Viewing Past Transaction Payment Refunds © 2021 Waste2Wealth … Read more

Non-compliance to Booking Agreed Terms

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Documentation for ‎ W2W‎  Search through our knowledge base or submit a ticket to get answers 🙂 If the seller does not provide the product during physical trading according to the agreed terms in the accepted offer, you can reflect on your situation using the buyer rating feature. After clicking the profile icon at the top … Read more